General
These terms are effective from January 1, 2023 (“Terms and Conditions”). We reserve the right to adjust the Terms, which will then apply to agreements entered into thereafter.
The Terms and your order, confirmed via an order confirmation, constitute the contractual basis for your purchase. The Terms and other information on skarebo.se are only available in Swedish. The scope of services and products is determined by these Terms and the order confirmation. These documents complement each other. In the event of conflicting information, the provisions in the order confirmation take precedence unless otherwise clearly indicated by the circumstances.
To make a purchase on skarebo.se, you must be at least 18 years old.
These Terms apply when you place an order via skarebo.se or through one of our sales representatives. Terms specifically directed at Consumers, Resellers, or Businesses only apply to Buyers meeting the definitions outlined in section 1 below.
Where written documentation is required in these Terms, this is fulfilled through email, SMS, letters, or similar means.
1. Parties and Definitions
“Seller” refers to Skårebo Energi AB, which sells goods on skarebo.se. The Seller may also be referred to as “we,” “us,” or “Skårebo.”
Contact Information:
Org. No.: 559277-1355
AHeadquarters Address: Industrigatan 18, 553 02 Jönköping, Jönköping County
Customer Service Phone: 010 – 33 33 319
“Buyer” refers to the Consumer, Reseller, or Business named as the buyer in the order and is also referred to as “the customer,” “you,” “your,” or “yours.”
“Consumer” means a natural person acting primarily for purposes outside their business activities.
“Business” means a natural or legal person acting for purposes related to their business activities, excluding Resellers.
“Reseller” means a natural or legal person acting for purposes related to their business activities with the intention of reselling purchased Products.
“End Customer” means the natural or legal person to whom a Reseller resells the Product.
“Products” means all items sold by Skårebo to the Buyer.
2. Terms of Sale
When we receive your order, we confirm it and send an automatic order confirmation to the email address you provided. Please carefully review the order confirmation and ensure it matches your order.
Discrepancies between your order and the order confirmation are considered a new offer from us, which you can accept or decline. If you, as a Business or Reseller, do not wish to accept the offer, you must notify us in writing within 7 days of receiving the order confirmation. Failure to do so constitutes acceptance. If you have ordered more than one product, the products may be delivered in separate shipments.
We reserve the right to cancel your order or parts of it if the product is out of stock or otherwise unavailable. If a product is out of stock/unavailable, you will be notified, possibly along with information about what we can offer as a replacement. You will have the opportunity to accept our new offer with the changes specified compared to your original order or cancel the order entirely.
A response to this must be provided within [7] days from the time you, as a Business or Reseller, receive the replacement product proposal. If no response is provided, we reserve the right to choose freely between completing or canceling the order.
We also reserve the right to cancel orders intended for resale. An order is not binding until we issue a written order confirmation.
Skårebo reserves the right to set and modify the Customer’s credit limit. Furthermore, Skårebo has the right to request advance payment, offset outstanding credits, terminate the Customer’s account, or cease deliveries under these Terms of Purchase if the Customer is in bankruptcy or undergoing restructuring, has suspended payments, has repeatedly paid invoices late or not at all, or if there are other reasons to believe that the Buyer is insolvent or otherwise in breach of these terms.
If a significant typographical or printing error has occurred on the seller’s part, the seller may unilaterally modify, remove, or reject the order. This applies even if the customer has received an order confirmation or similar acknowledgment.
Skårebo reserves the right for potential image and text errors on the website. Skårebo reserves the right to correct any errors and to update or change the information on the website. If an incorrect price has been listed for a product ordered by the Customer, the Customer will be notified, and Skårebo will wait for the Customer’s approval of the revised price before dispatching the order. Images and other information on the website should be regarded as illustrations only, and Skårebo does not guarantee that the images represent the product’s exact appearance or features. Some color differences may occur depending on resolution, photo quality, and display settings.
We may, in certain cases, accommodate changes to placed orders until the product has been dispatched from our warehouse.
We reserve the right to adjust the agreed price due to cost changes resulting from government actions, wars, pandemics, or other crisis conditions with similar effects that affect materials or services essential for our delivery. Additionally, we may adjust prices due to abnormal price changes for materials or services necessary for our delivery. An abnormal price change, according to these Terms of Purchase, is a change exceeding 5%.
If a Customer uses login services on the website, the Customer is responsible for maintaining the confidentiality of their account and password and, to the extent permitted by applicable law, agrees to take responsibility for all activities that occur under their account. The Customer must take all necessary measures to ensure the password is kept confidential and secure. The Customer must immediately notify Skårebo if they have reason to believe that someone else has obtained knowledge of the password or if the password is being, or is likely to be, used in an unauthorized manner.
Skårebo reserves the right to disable an account if there is suspicion of unauthorized use. Skårebo will promptly inform the Customer in such cases and reactivate the account once the Customer has ensured that account details and passwords are secure.
The Customer is responsible for ensuring that the correct delivery and billing addresses are registered in their account. If incorrect delivery or billing details are provided with an order, Skårebo reserves the right to charge an administrative fee corresponding to the cost of correcting the error.
Skårebo reserves the right to reclaim sold products, which must be kept separate from the Customer’s own goods and clearly marked as Skårebo’s products, until the Customer has fulfilled all payment obligations under these Terms of Purchase.
3. Payments
When you shop at Skårebo, payments are handled by Skårebo Energi AB. For payment-related questions, you can contact Skårebo’s customer service at 010 - 33 33 319.
In our online store, prices are displayed excluding VAT. The order summary includes all costs associated with the product, such as shipping, packaging, etc.
We issue invoices after delivery, and the invoice will be sent to you by Skårebo Energi AB. Payment terms are 20 days net for Resellers or Businesses unless otherwise agreed.
Please note that you must always provide a complete personal ID number or organization number when purchasing with an invoice. For invoice purchases, a standard credit check may be performed, and delivery may be refused if the check indicates insufficient creditworthiness.
In case of late payment, interest will be charged in accordance with applicable Swedish law on interest for delayed payments (Interest Act 1975:635). Additional fees may also be charged under Swedish laws for debt collection (Debt Collection Act 1974:182) and (Act on Compensation for Debt Collection Costs, etc. 1981:739).
For subscription purchases where an agreed amount is to be charged monthly, for example, your payment details will be stored in an encrypted and secure manner by our payment provider and can only be used by our provider to complete the transaction. Consent for this is also obtained during the purchasing process.
4. Delivery and Delays
The delivery of Products is carried out as specified in the order confirmation. We bear the risk for the Products until they are transferred to you, meaning when you have taken possession of the Products. If the Product is not delivered on time due to the Customer or any circumstance on the Customer’s part, the risk transfers to the Customer once Skårebo has fulfilled its obligations to enable the delivery.
For home deliveries, please note that you are responsible for bringing the Products inside, and you must be present to receive the goods. We may require identification before handing over the goods.
4.1 Delivery Terms
Delivery of stocked products is normally completed within 1-3 business days.
All deliveries are handled by DB Schenker.
We apply ALEM09 (E-mobility).
Parcel: 17 EUR < 30kg
23 EUR > 30kg
Pallet deliveries: 45 EUR < 1400kg
Orders including concrete foundations and charging poles are always shipped as home deliveries for orders initially marked for pickup and will be charged 23 EUR(excl. VAT).
For pallet deliveries, a fee of 22 EUR per EUR-pallet and 7 EUR per pallet collar will be charged. The maximum fee per shipment is 90 EUR, regardless of the number of pallets in the delivery.
Delivery Conditions: Unless otherwise agreed, DAP (Delivered at Place) applies according to Incoterms 2020.
Unattended Delivery: Skårebo, or Skårebo’s transport partner, reserves the right to leave goods without a signature if the recipient is not present at the specified delivery location or does not respond to phone calls. The risk for the product and delivery transfers to the Buyer upon delivery unless otherwise agreed.
Home deliveries are only made to locations accessible by our vehicles via drivable roads.
For unclaimed goods or goods requiring daily storage at a terminal or service point, daily storage fees will apply (we use the current daily rate from the transport company).
If the delivery of the Products is delayed, we will inform you as soon as we are aware, providing information about when delivery might occur or whether the Product(s) are out of stock.
Skårebo reserves the right to an appropriate extension of delivery time if Skårebo’s completion is delayed, hindered, or complicated due to circumstances beyond Skårebo’s control, such as but not limited to delays from suppliers, disruptions in the power grid, software updates or errors from third parties, pandemics, strikes, lightning, labor disputes, fires, floods, riots, governmental decisions or regulations, terrorism, or other events that Skårebo could not reasonably foresee or avoid at the time of the agreement.
Skårebo is not obligated to complete the delivery or service if an obstacle causes undue inconvenience or disproportionately high costs for Skårebo.
In case of delay, the Customer may withhold payment, but only to the extent necessary to provide security for their claim for the completion of the service or delivery of the Product.
If you have ordered more than one Product, they may arrive in separate shipments.
5. Complaints, Returns, and Liability
5.1 Complaints
Once you have received the Products, you should examine them as soon as possible to ensure the delivery matches the order confirmation, that the Products have not been damaged during transport, and that they are free from defects or deficiencies.
If the Products have defects or deficiencies for which Skårebo is responsible under the applicable agreement, you may request that the issue be remedied, provided this can be done without unreasonable cost to Skårebo. Reports of defects or deficiencies in the Products can be made verbally or in writing. Complaints must be made within [8] days of discovering or when you should have discovered the defect or deficiency. The right to complain is valid for two years from the date you received the Product, unless otherwise stated by a warranty or similar guarantee. Complaints must be directed to the seller, i.e., Skårebo Energi AB. For purchases made through businesses, with or without installation, Agreement 90 applies.
5.2 Liability
Skårebo is obligated to compensate for direct losses caused by our breach of these Terms of Purchase. The Customer must act diligently to minimize the loss. Compensation for indirect losses will not be provided.
Skårebo is not obligated to compensate the Customer for losses due to circumstances beyond Skårebo’s control, including delivery delays and faults caused by the general and/or local power grid.
Skårebo is not liable to compensate the Customer for business-related losses.
Unless otherwise stated by the Product Liability Act (1992:18) or other mandatory law, Skårebo is not liable for property damage or pure economic loss caused by product defects related to Products that have been resold by Resellers.
If a third party claims such compensation by asserting a claim against Skårebo, Skårebo has the right to recover from the Reseller the amount paid to the third party (along with any reasonable legal expenses) pursuant to a final court judgment or a settlement approved by the Reseller.
5.3 Returns
Returned items must be approved by the seller, and the customer is responsible for providing the seller with the order or invoice number, the number of packages, and the weight. After an agreement between the customer and the seller, the seller will provide a return order number, which must be clearly noted on all packages without marking directly on the product.
Returned items must be unused, in new condition, in unopened packaging, and in undamaged original packaging. Packaging must be done in a way that prevents transport damage.
Stocked items will only be credited after Skårebo has performed a quality check and approved the return. Items that cannot be returned include:
- Materials purchased more than six months ago.
- Materials in opened packaging.
- Boxes with broken seals.
- Items no longer part of the standard range.
- Custom cable lengths tailored to the customer.
- Materials in damaged or missing packaging.
- Orders with a value under 45 EUR, except for cases involving complaints.
- For non-approved returns, the buyer can request the item to be returned or scrapped. A handling fee of 18 EUR will be charged for this service.
- Non-stocked custom-order items
Stocked items returned for reasons other than defects will incur a 15% return deduction.
Non-stocked items ordered at the customer’s request will be credited only after approval from the supplier. Credit to the customer will be issued once the supplier has approved and credited the item. A 15% return deduction will be charged in addition to any fees from the supplier. Furthermore, actual shipping and handling costs will apply, with a minimum charge of 13 EUR. Returns due to defects will only be processed after the supplier has provided their statement. Visible transport damages must be reported directly to the carrier upon receipt of the goods.
5.4 Force Majeure
Neither party shall be held liable to the other for failure or delay in fulfilling their obligations under these Terms of Purchase, or for any other failure, if such delay or failure is caused by delivery delays from suppliers, disruptions in the power grid, software updates or software errors from third parties, pandemics, strikes, lightning, labor disputes, fire, conflagration, flooding, riots, governmental decisions or regulations, terrorism, or any other circumstance beyond the reasonable control of the party (“Force Majeure Event”).
The party unable to fulfill their obligations under these Terms of Purchase due to a Force Majeure Event shall promptly inform the other party of such an event and take reasonable measures to remove or overcome the obstacle to fulfillment.
If a Force Majeure Event persists for more than [3] months, either party shall have the right to terminate the Agreement with immediate effect without any claim for damages.
6. Personal data
When you make a purchase from us, we will process your personal data. We collect information from you when you contact us via a contact form on our website. The collected information includes your name, email address, and phone number (if provided in the contact form). Additionally, when you visit the website, we automatically receive and store information from your computer and browser, including your IP address, software and hardware details, and the requested page.
Use of Information and Purpose. The information we collect from you may be used for the following purposes:
•To contact you via email or phone (if provided in the contact form).
•To improve our website.
•To enhance our customer service and support your needs.
We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold, exchanged, transferred, or shared with any other company for any reason without your consent, except as necessary to fulfill a request and/or transfer, such as to ship an order.
Disclosure to Third Parties We do not sell, trade, or otherwise transfer personally identifiable information to external parties. This does not include trusted third parties who assist us in operating our business, as long as these parties agree to keep the information confidential.
Information Protection We implement a variety of security measures to protect your personal data. We use advanced encryption methods to protect sensitive information transmitted over the internet. Only employees who need to perform a specific task (e.g., billing or customer service) have access to personally identifiable information. The computers/servers used to store this information are kept in a secure environment.
Cookies We use cookies to improve access to our website and identify returning visitors. Additionally, our cookies enhance the user experience by tracking and targeting user interests. Our use of cookies is not linked to personally identifiable information on our website.
Deleting Personal Data We use the email address you provide to send information and updates related to your order, occasional newsletters, related product information, etc. You can contact us at kontakt@skarebo.se at any time to request information about the personal data we have stored about you or to request that we delete your personal data.
Consent By using our website and contact form, you agree to our privacy policy.
7. Disputes
The parties shall attempt to resolve any disputes amicably. If this is not possible, disputes will be settled by a general court.
8. Subscriptions
If you have signed up for a subscription, such as Skårebo Monta Services, or a product with a subscription, you agree to Skårebo’s terms. You must be at least 18 years old to order a subscription.